Shipping policy
Shipping Policy — MoonHug
At MoonHug, every order is prepared with care and attention. Our products are designed to support you from the comfort of your home, which is why every unit goes through a verification process before being shipped.
Processing Time
All orders require 2–4 business days for processing and preparation before they are shipped.
Processing time is separate from shipping time.
Estimated Shipping Time
Once your order has been processed and shipped, the estimated delivery time is approximately:
12–18 business days
This estimated shipping time applies to all countries we currently ship to:
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United States
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Mexico
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Canada
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England
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Germany
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Spain
Please note that the 2–4 business day processing time is not included in the 12–18 business day shipping estimate.
In some cases, slight delays may occur due to external factors such as customs processing, weather conditions, carrier delays, or periods of high shipping demand.
Free Shipping
We offer FREE SHIPPING on all orders to every country we currently serve:
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United States
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Mexico
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Canada
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England
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Germany
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Spain
There is no minimum purchase required to qualify for free standard shipping.
Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country and local regulations.
Any applicable customs duties, import taxes, or similar charges imposed by local authorities are separate from MoonHug's free shipping offer and may be the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number so you can follow the progress of your package.
If you do not receive your tracking information within 3 days after your order has been shipped, please check your spam or junk folder or contact us at:
Incorrect Address or Order Changes
Please make sure your shipping address is entered correctly when placing your order.
We can only make changes to your order or shipping information within the first 12 hours after purchase.
After this period, we cannot guarantee that changes can be made.
Returned or Undeliverable Packages
If a package cannot be delivered due to an incorrect address or because the customer was unavailable to receive it, you may request:
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A reshipment, with any additional reshipping costs covered by the customer, or
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A partial refund after applicable shipping and logistics costs have been deducted.
Delivery Issues
Please contact us if your order:
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Exceeds the estimated delivery time
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Arrives damaged
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Arrives incomplete
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Arrives defective
Our team will review the situation and provide an appropriate solution, which may include a replacement or refund.
Contact
MoonHug
4530 South Warner Street, 4530
Tacoma, WA 98409
United States
Email: moonhug@use.startmail.com
Phone: +1 253 290 4238